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What is a Nurse Case Manager? - Skills and Responsibilities

Professional nurse case manager providing patient care guidance

What does a Nurse Case Manager do? - A Complete Guide

Nurses are compassionate individuals who really wants to help others. Becoming a nurse case manager in UK can help you to make a big difference.  

Nurse case managers work in places like hospitals and care homes in UK. Nurse case manager often work with patients who need ongoing medical care. They manage their long-term care plans. They build a rewarding relationship with them.  

Explain what is a nurse case manager in UK? 

A nurse case manager in UK is a registered nurse who helps to plan and manage the recovery of patients. They can work in hospitals and also in nursing homes in UK. Their most important job is to create a care plan that will help patients to a healthy recovery. They work with patient's family caregivers and other professionals for making sure there is a strong support system for recovery. 

A case manager helps also patients and healthcare providers figure out the right care needed and the best options available. By working with different specialist’s case managers make sure patients get good medical care.  

Patients have different needs depending on their condition. Nurse case managers can look each case one by one. They always makes sure that patient needs are met in the best way possible.    

What does a nurse case manager do?

A nurse case manager creates healthcare plans for older patients those recovering from serious injuries and people with long-term illness. They have to work both in hospitals and outside. These registered nurses team up with doctors to make sure their patients get the complete care they need.  Common duties they perform include:  

  •     Make care plans for patients with long-term or serious illnesses like diabetes and Alzheimer’s.  
  •     Support personalized treatment choices that meet each patient’s individual care needs. 
  •     Set up medical appointments for patients and check to make sure they went to them.  
  •     communicating to the patient and their family about the patient’s health.  
  •     Provide information and support to help with difficult medical choices. 
  •     Act as a connection between patients and their insurance companies to ensure good and affordable care to get best results for patients.  
  •     Talking to clients to understand their needs, and current support system.  
  •     Monitoring health results and recommending possible changes to treatment. 

What are the primary responsibilities of case management nurses?  

1) Making a plan for recovery  

A crucial job of case management nurses in UK is to create recovery plans for the patients. Patients who have long-term illnesses like Alzheimer’s or Parkinson’s need a good treatment plan.  The nurses assess the patient’s condition and how serious the illness is. Then they try to decide on the best treatment. For patients with terminal illnesses case management nurses prepare plans to ensure they live comfortably.  

2) Setting up patient appointments

Case management nurses make sure patients go to their appointments with different doctors. They helps to schedule appointments and makes sure that patients feel comfortable and able to attend. They also check in with patients to confirm the appointments and review the doctor's reports afterward. Case management nurses also talk with patients’ family to explain the patients 

condition. Nurses helps patients who struggle to explain their situation by clarifying things for the family. 

3) Teaching and supporting patients

Case management nurses often form strong relationship with their patients. They educate and guide patients explaining the effects of complicated medical treatments to help them make decisions. For example, if a patient can choose chemotherapy the nurse shares all the details about the treatment and how it might affect them. 

4) Acting as a go-between 

Many patients struggle to negotiate rates with their insurance companies, especially while they're receiving treatment. Case management nurses speak up for their patients and act as a go-between with different parties. Their purpose is to make sure patients receive high-quality healthcare at reasonable prices. 

5) Prioritising their patients' needs first

The main job of case management nurses is to make sure their patients are comfortable. Their top priority is to focus on what the patients need. They work in places where patients may take weeks or months to recover. It is important for them to talk with patients and understand their needs.  

Monitoring patients is an important part of a case management nurse's job. For example, managing illnesses is crucial for patients on long-term recovery plans. Case management nurses check the treatment plans and closely assess the care patients are getting. This monitoring helps them see if some patients can qualify for home care, which cuts down on the number of visits and appointments they need. 

6) Planning recovery activities

Case management nurses track the patient’s progress and look for signs of improvement to decide when to change the care plan. They aim to achieve the health outcomes that the patient wants. If the patient isn’t improving, the nurse may think about a different treatment plan. 

How can we become a case management nurse? 

  • Case management nurses begin as registered nurses. So they need a degree like a bachelor's in nursing. 
  • To get a job as a case management nurse individuals need to gain experience. Registered nurses with over 2,000 hours of clinical work are more likely to become case managers.  
  • As you gain experience look for entry-level case management jobs. There you can work under the supervision of an experienced RN care coordinator. These positions can help you get ready for certification and becoming a senior nurse case manager. 
  • Nurse case managers can choose from different certifications that show their skills and knowledge, such as: 
  1. The Commission for Case Manager Certification  
  2. American Case Management certification 
  3. ANCC Nurse Case Manager Certification 
  4. Certification in Care Coordination and Transition Management  

What Skills Are Needed for a Nurse Case Manager? 

  •     Clinical practices 
  •     Organization 
  •     Time management 
  •     Awareness of cultural differences 
  •     Resolving conflicts 
  •     Problem-solving 
  •     Tolerance 

What is the average salary of a case manager in the UK?

A nurse case manager makes an average of $93,412 a year. This includes a base salary of $88,939 and extra pay of $4,473. 

Nurses Group is the fastest-growing healthcare staffing agency in the UK. We are trusted by so many skilled workers. We encourage you to contact us and discover great opportunities if you want to make a difference in healthcare. 

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